Call Vodafone customer service by using the contact number below.
In Australia, the operating branch of this company is Vodafone Hutchison Australia (VHA), a joint venture owned by Vodafone Group Plc and Hutchison Telecommunications Australia (a subsidiary of a Hong Kong based holding company), in a 50/50 split. With a customer base of 5.56 million and a market share of 27 percent, VHA is the third largest telecommunications provider in Australia, after Telstra and Optus. It deals mainly in mobile data and has a reputation for outstanding customer service.
VHA employ around 3000 people its offices and shops around Australia; all retail outlets are company owned, after the brand bought-back all its previously franchised stores. Iñaki Berroeta is the current CEO.
Vodafone Group Plc originated in the UK as a subsidiary of Racal Electronics, a company in the business of military radio manufacturing. The Racal Strategic Radio Ltd subsidiary was started in 1982, and eventually evolved into the current brand. After a deal between Racal and Swedish/American company Millicom, Vodafone was officially launched in 1985 complete with new name and branding. Since then, it has developed into a multinational corporation with operations in 150 countries. As of 2016, the telecom had the second largest number of connections globally (469.7 million) and was ranked fifth in terms of revenue among global network groups.
The brand mostly deals in Europe, Asia, Africa and Oceania. Vodafone Australia’s network went live in 1993, but it wasn’t until 1999 that the merger took place which formed the present day VHA, Vodafone’s Australian subsidiary.
Vodafone Australia Services
Primarily a mobile telecom company, they are also a provider of retail and wholesale mobile date to individuals and businesses.
Vodafone Australia sell phone handsets and related accessories through their retail outlets, as well as tablets and mobile broadband modems. Services are available both in pre-paid and post-paid plans. Mobile internet is offered in a range of formats, including 2G (GSM) mobile data, 3G data and the newer 4G data system.
Unusually for a telecom company, there are insurance services for devices in case of damage, loss and so on. To find out more about specific insurance policies visit their webpage here.
Vodafone has sought to maximize on the market for mobile media and entertainment with their Vodafone Market, selling digital music, games, wallpapers and ringtones. Purchases can be made via the online store or by downloading the app onto your mobile device.
2017 sees an expansion into the world of home and business broadband provision, with the introduction of the NBN (National Broadband Network). The NBN is wholly owned by the Australian government, working with Telstra to install the hardware. Telco brands such as Vodafone have the right to purchase connections wholesale and distribute them retail to the public. As of 2017, the NBN is being rolled out within Australia, with projected the completion date of 2021.
How to Contact Vodafone Australia
Customer care can be reached over the phone by calling 135 888 within Australia or +61 426 320 000 from overseas. Customers can also chat with staff online at vodafone.com.au. To speak with Vodafone staff face to face, visit a store in person.
Calls to 1300 numbers are charged at the local rate
To get in touch with foreign language (non-English) customer service, dial 131 450. Hearing impaired people using the National Relay network can reached within Australia by calling 13 36 77.
For information on Cover Me Mobile Insurance, call 1800 808 743.
If you already use a service, you can contact the company by dialing a short code into your mobile:
- For the “123 Ask Us Anything” service, dial 123.
- For the “1223 Directory Assistance” service, dial 1223.
Enquiries about wholesale services for your business can be emailed to email@example.com.
If you would like to contact customer service by post, post a letter to:
PO Box 2580,
Vodafone Customer Service Opening Hours
Vodafone Australia Head Office Contact Details
The address for VHA headquarters is located in Sydney, at:
177 Pacific Hwy,
The corporate office can be reached at +61 2 9964 4646.
Video embedded from the Vodafone Australia Youtube channel.
Vodafone Frequently Asked Questions
Can I make international calls?
Your existing plan or prepaid service may include some calls overseas, check your contract for details. Additionally, contact the helpline using our customer service phone number for help with international calling tariffs.
Can I still use my mobile phone overseas?
Customers can their phones overseas, though rates may change. For information on international roaming, call the customer service phone number.
Are there any student discounts?
There is a range of student discounts on offer, contact customer services for more support.
I don’t use a lot of data, but my family does. Is there a way for me to give them my data so that it’s not wasted?
A: Vodafone offer a share service, which allows you to share your mobile date between several selected people. For more information on specific plans, click here.
Can I get my NBN connection through Vodafone?
A: As of 2017, Vodafone is still working behind the scenes to prepare for the NBN rollout. It appears that the company is set to provide the service in the future, and you can register your interest here.
Does Vodafone provide any services suitable for my business?
There are several plans available for businesses, to cater to business of different sizes. Call the contact number for more information.
Can I get Vodafone coverage in my area?
The 4G network covers more than 22 million Australians, but there are still certain “black spot” areas which lack Vodafone coverage (though you may be able to get coverage via a third party through your Vodafone service). Check their coverage map to see whether your area receives service.