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The largest airline and flag carrier for Australia, Qantas is a national institution. The company’s name is actually an acronym for its original name, Queensland and Northern Territory Aerial Services. Excellent customer service and technical operations have lead the company to become one of the most highly regarded airlines in the world, especially noted for its outstanding safety record. The company employs over 30,000 employees with around 93 per cent based in Australia. It operates several subsidiary companies, the most prominent being the budget airline Jetstar.
Founded in Winton, Queensland on 16 November 1920, they are the third oldest airline in the world. During World War II, most of the fleet was commandeered by the Australian military, while other craft were destroyed by enemy action. In 1947, the company was nationalized, only to become privatized again during the 1990s, under the proviso that 51 per cent must be owned by Australian shareholders. Qantas has developed partnerships with several other airlines, and was a founding member of the industry’s oneworld alliance in 1998.
With flights to 20 domestic Australian destinations and 21 international destinations, in 14 countries. It flies to almost every continent, even including charters to Antarctica.. Qantas flies a variety of aircraft, with a fleet of over 100 planes. Travel planning and booking services are also provided, in addition to transport.
A range of cabin classes are available, depending on the aircraft. Economy class is available on all mainline passenger planes. Premium economy class, which offers slightly upgraded meals and seating, can be booked on Airbus A380 and all Boeing 747–400 aircraft. Business class is available on all Qantas mainline passenger planes, and international business class is available on Boeing 747, International Airbus A330-200s, the A330-300 and the Airbus A380 craft. Included services are lie-flat seats which recline to become beds, greater space and aisle access, upgraded in-flight entertainment and access to the business class lounge and affiliated lounges. First class tickets are only available on Airbus A380 and some Boeing 747-400 planes. Passengers can enjoy individual suites with rotating chairs, power and USB outlets, upgraded in-flight entertainment, access to a business lounger on the upper deck of the craft, and access to the first class and business class lounges, or affiliated lounges. All mainline passenger planes offer audio video in-flight entertainment in some form.
Qantas has two apps which can be used to for check flight status, mobile check-in, manage frequent flyer points and so on.
A Frequent Flyer program is available for customers to earn points which can be put toward flight costs on Qantas or partner airlines. Qantas Club memberships also come with a range of benefits including lounge access. For businesses, a range of loyalty programs are on offer, including Qantas Business Rewards, corporate deals and a Qantas Corporate Card.
The website provides various customer services in addition to flight bookings, such as car rental services, accommodation and restaurant booking and travel insurance.
Contacting Qantas Customer services
To reach Qantas customer services, call the phone number 13 13 13 within Australia. This support number is available 24 hours a day, 7 days a week. You can use this number for almost any customer care need, such as to book flights, cancel flights, make general enquiries and give customer feedback. Passengers with special needs of any sort should alert the customer service representative when booking by telephone; if booking online, call the customer support line as soon as you have purchased your ticket, to ensure that your needs are met.
Qantas customer service consultants can also be reached on Twitter, at the username @Qantas. Staff are available online between 7.00am and 9.00pm AEST Monday to Friday and 9am to 5:30pm AEST on weekends.
Another customer support option is to visit the website at https://www.qantas.com/au/en.html. Have a live chat with Qantas customer care staff, or fill in a customer service request form.
Enquiries about arrivals and departures can be directed to the Qantas telephone number 13 13 23, at any time.
Qantas Customer Service And Contact Numbers
For information on lost, delayed or damaged baggage, contact Baggage Services at the phone number 1300 306 980 during the hours of 7am to 9pm AEDT, 7 days a week. This number is available within Australia; if you are overseas, contact the local Qantas staff in place at your destination.
For details on Frequent Flyer membership, call the Frequent Flyer Service Centre phone number 13 11 31between the hours of 7am and 7pm (AEST) Monday to Saturday. This number can also be used to contact customer service staff about Flight Reward and Priority Reservations enquiries, including upgrades.
Deaf passengers or passengers with a hearing or speech impediment can contact customer support via the National Relay Service. TTY users should call the number 133 677 within Australia, or +61 7 3815 7799 from outside Australia, and then ask for the phone number 13 13 13.
For information on investing in the company, shareholder information or share performance, call the Qantas contact number1800 177 747 in Australia or +61 (2) 8280 7390 from outside of Australia. You can also email email@example.com.
Enquiries about environmental policies, carbon offsetting, noise management and so on contact Qantas by email at firstname.lastname@example.org.
Questions about freight shipments can be directed to the freight customer service staff at the telephone number 13 12 13.
If you have lost property on an aircraft or at the airport, contact Qantas customer service at the appropriate location:
- Adelaide: (08) 8208 8858; 7 days, 9am to 5pm
- Alice Springs: (08) 8950 3915; 7 days, 8.30am to 5.30pm
- Ayers Rock (Uluru): (08) 8956 2255; 7 days, 9am to 3pm
- Brisbane (Domestic): (07) 3867 3264; 7 days, 10am to 2pm
- Brisbane (International): (07) 3307 9086; message bank facility
- Cairns: (07) 4050 423; Mon-Fri 9am to 5pm
- Canberra: (02) 6275 5446; message bank facility
- Darwin: (08) 8920 4637; 7 days, 9am to 4pm and 4.30pm to 1am
- Hobart: (03) 6248 3912; 7 days, 5am to 9pm
- Launceston: (03) 6398 6915 or (03) 6398 6922; 7 days, 8am to 8pm
- Melbourne: (03) 8336 4444 for baggage services, 7 days, 7am to 9pm or (03) 8336 4100 for found property Mon-Fri 9.30am to 2.30pm
- Perth: (08) 9270 9433 for baggage services, 7 days, 7am to 9pm or (08) 9270 9504 for lost property Mon-Fri 9am to 1pm
- Sydney (Domestic): (02) 9952 9529 for baggage services, 7 days, 7am to 9pm or (02) 9952 9529 for lost property Mon-Fri 7am to 9pm
- Sydney (International): 1300 653 077
- Townsville: (07) 4758 0019
For lost property overseas, check the official website for international customer service phone numbers.
Qantas Head Office Contact Details
To contact Qantas head office, you may visit or write to the address:
10 Bourke Rd,
Call the corporate Qantas telephone number at (02) 9691 3636 from within Australia or+61 2 9490 1857 from overseas. Send a fax to the number (02) 9691 3339.
Frequently Asked Questions
How do I cancel or change my booking?
To manage your booking, sign into your account on the website or contact Qantas telephone number 13 13 13 for customer care.
What should I do if my baggage is lost?
Contact staff immediately at the Qantas helpline for baggage services, or speak to staff on the ground at your destination airport.
How do I sign up to a Frequent Flyer or another loyalty program?
You can sign up on the Qantas website, or call the customer service phone number to register your details.