Contact Optus customer service by using the telephone number below.
It is the second largest telecommunications provider in Australia, after Telstra. It operates wholesale and retail services both directly to the public (through its Yes Optus brand) and to other companies. Optus is a wholly owned subsidiary of Singaporean company SingTel. Contact Optus to find out more by using our customer service phone number.
Optus Background Information
First established as AUSSAT, Optus began as a government owned satellite communications provider in 1981. It launched its first satellite in 1985, and still maintains its position as the biggest satellite network wholesaler in Australia. After privatization in 1991, it changed its name to Optus and began to compete with Telstra in the retail telecommunications market.
The company has continued to expand its retail sales, diversifying into fields like internet, mobile networks and entertainment. It was bought in 2001 by SingTel, which is based in Singapore.
A provider a set of telecommunications services to both homes and businesses, including landline telephone connection, mobile telephone networks, internet and cable television. If you are interested in any of the optus services, you can use the customer service telephone number to contact optus.
The fixed line network has over 48,000km of fiber optic cables laid in Australia, which connects landline phones as well as broadband internet. Customers are able to purchase home phone plan or connect a variety of different network services into one overall package. They also supply TTY phone handsets for the hearing impaired, which can be connected to a landline network. Use our Optus contact number for any technical support queries that you may have.
Mobile telephony is another major stream of thei service set. They offer a range of pre-paid as well as plan options, with a range of discounts available for certain contracts. The company operates standard 2G and 3G networks, and has also invested in making the newer, faster 4G network available to consumers. Acting as a phone retailer, They also sells and leases various brands of mobile handsets which can be used on their mobile networks. To find out more, the Optus customer services number can connect you with a customer support agent to solve your queries.
Optus deals in a range of internet services. Home dial-up is available throughout Australia, and residential broadband connections are offered in all states with the exception of the Northern Territory. Satellite and mobile broadband is also available. They also operates as a retailer for the government owned NBN (National Broadband Network), which is still being rolled out through Australia as of 2017. If you are aNBN customer and have a technical issue, our Optus telephone number can connect you to the customer services number for any technical support that you require.
Additional services for business and government departments include secure gateway services and cyber security technology, management and consulting, cloud and data centers, managed ITC services, voice and collaboration tools.
As well as telecommunications, they is involved in entertainment distribution through branches including Sport, Yes TV By Fetch and the Television subscription service. They have also teamed up with other entertainment brands to provide mobile music and TV streaming.
With a fleet of five satellites currently in orbit, they offer a range of satellite telephone and television services.
To contact the company directly, you can call their toll free customer support line on 133 937. This number is intended to handle all services, ranging from complaints, general enquires, billing and so on. A direct customer service hotline can be reached at 1300 300 937. You can also visit their website where Optus staff are available for a live chat service.
Optus Contact Numbers
For sales enquiries or to speak directly to the sales team, call 1800 780 219.
Calls are charged at the local rate set by your provider
Get in touch from overseas by calling +61 2 8082 5678 or +61 1800 007 007
Optus customer service & technical support
To report damaged equipment or if you have a serious concern about Optus equipment that is a threat to public safety, call their helpline at 1800 505 777 24 hours a day, 7 days a week.
Alternatively, if you have a problem or fault with your equipment, you can call their Faults & Technical Support department on 13 13 44.
Business accounts should contact different phone number, depending on the size of the business: Sole traders and business with 1 to 5 employees can call 1300 531 761; Medium sized business with 6 to 150 employees can call 1300 299 375, and large business of 150+ employees should contact 134 315 (within Australia) or +61 2 8087 3140 (from overseas).
For help with Mobile “Business Fleet Care” services, call 133 343 from 8.30am to 7.00pm Monday to Friday.
Mobile Technical Support can be reached on 133 937247.
For Fixed Line account queries, contact 1300 788 379 from 8.30am to 4.30pm Monday to Friday.
Fixed Line technical support can be contacted on 1300 300 3322 at all times.
For media enquiries, call +61 2 8082 7850.
Contact Optus by Post
If you would prefer to communicate by post, mail a letter to:
Customer Relations Group
PO Box 306
Head Office Contact Details
Optus headquarters are located in Australia at the address:
1 Lyon Park Rd,
Optus Customer Service Opening Hours
Video embedded from their official Youtube channel.
Optus Frequently Asked Questions
Where can I buy Optus products and packages?
A: You can purchase services over the phone, on their website or in a retail store. Optus distributes their products through retail franchise stores, as well as a range of other franchise brands. Check your local phone store to see whether they carry products. You can also use the Optus store locator to find the most convenient retail location for you, alternatively you can use our contact number to call optus customer services to find your local store.
Do I have to order every service separately, or can I just buy one combined plan?
You are not obligated to use Optus for all of your home telecommunications services, and are free to choose and buy each service separately. For people who would like to combine all their residential services into one plan, they offers bundle plans which cover home entertainment, internet and telephones.
How do I sign up?
A: You can register for services on the phone, the internet or in-store. You will need to present some personal information, such as a valid ID and verifiable contact information. For a full list on what to bring with you, check out this webpage.
I run a business, are there any services which cater to businesses?
A: Yes, there is a range of business specific products and services, tailored to the size of the company. They offer a range of services to facilitate workplace communication and collaboration, as well as data, internet and security services. For face-to-face advice, there are specialized business service centers, which can also be found on the store locator. You can use the optus businss contact number to find out about business products.
Can I get coverage in my area?
The mobile network covers 98.5% of the Australian population, so the answer is most likely yes. To check whether you can get coverage for your device, check your location on their interactive coverage map.
For people in remote areas, the satellite network covers 100% of Australia, though this requires a satellite phone.
Can I get access to the NBN (National Broadband Network)?
As of 2017, the NBN is a work in progress and service is only available in certain areas. To see whether your area is ready for the network, check the Optus NBN webpage, or us our optus npn customer service contact number to find out more.
Is the NBN owned by Optus?
No, the NBN in fully owned by the Australian government, working with Telstra. Internet providers purchase or lease connections from Telstra.