Call eBay customer service contact number by using the access number below.
eBay is a multi-billion dollar eCommerce trading website, operating on a multinational basis. An online institution which emerged as part of the Dot Com Bubble, eBay is an icon of Silicon Valley success.
The company has acquired a range of subsidiary businesses, most of which operate online, particularly in e-commerce. StubHub and Gumtree are among the companies owned by eBay, which also previously owned Skype and Paypal.
eBay Background Information
Founded as AuctionWeb in 1995, the site actually operated as a side hobby of founder Pierre Omidyar, until it became so popular that server costs forced him to begin charging for the service.
The company name was officially changed to eBay in 1997. It later went public in 1998, with shares selling for over fifty dollars each, leading Omidyar and the first company president Jeffrey Skoll to become overnight billionaires. Since then, eBay has expanded worldwide and continues to take in billions of dollars yearly.
eBay is an e-commerce platform whose customer services are sales of goods and services online. Sales can be made on an individual-to-individual basis or a business-to-individual basis and usually take the form of an auction. Buyers use the service for free, but sellers typically pay a fee to list the item, and once again when the item is sold.
Auctions work similarly to the relatively uncommon Vickrey, or sealed-bid style, whereby bidders submit an amount in private, without knowing how much the competitors’ bids are worth. The highest bidder wins the item, but actually pays the amount given by the second-highest bidder. On the website, the amount number displayed is equal to the second-highest bid, plus one bid increment number (the real highest bid is “sealed”).
Sellers can offer a “Buy It Now” price which a buyer selects to simply purchase the item outright. This function can be used before the item receives a bid, or until the reserve price is met; after that, the Buy It Now option is removed and the sale proceeds as an auction.
eBay provides a charity auction service, known in Australia as Sell For Charity, which allows sellers to donate part of their sales proceeds to a charity of their choice. Seller fees are also partially refunded upon sale of charity items. To sell for charity fundraising, you must represent a registered charity or present written authorization from the organization you wish to donate to.
Contact Ebay Customer on their customer service number
It is not always a simple matter to contact eBay staff directly, as many of their customer services are automated on the website and it can be difficult to obtain the relevant telephone number to deal with your issue. Previous customer service channels such as online live chat and webmail customer service support have been removed from the site. Also, email addresses and telephone numbers are regularly changed or shut down.
You can contact the Australian branch at eBay.com.au. It is usually necessary to search through standardized questions and answers of the site in order to find a solution to your issue; see the website for more information on customer support procedures and policies including the official customer service webpage for more details. It is necessary to be an existing user to reach eBay’s direct contact details on the website, as they require you to sign into your account before providing a telephone number.
Contact the helpdesk for customer service at the phone number 1800 322 928.
Calls to 180 numbers are charged at the local rate set by your provider.
From anywhere in the world, you can contact the customer service international phone line at the number +44208 605 3000.
Customer support is also available if you contact the company via Twitter at the username @AskeBay.
With offices in several countries around the world, eBay does have an Australian branch that you can contact for customer service via mail, fax or phone number.
Contact the Australian office at the phone number 02 8280 6400, between the hours of 8am to 9pm during the week, and 8am to 5pm on weekends. Additionally, you can contact customer service at the toll-free phone number 1800 322 928 from within Australia or phone the number 1800 209 3229 from overseas.
You can contact eBay’s Australian office at the address:
45 Market Street,
Otherwise, contact their postal address by sending a letter to:
10 Australia Square
264 George St,
Sydney NSW 2000
eBay Customer Service Opening Hours
Please see the table below for the opening hours of the Ebay customer service.
|Sunday||08:00 - 17:00|
eBay Head Office Contact Details
Like many internet giants, eBay’s head office is located in California’s famous Silicon Valley.
You can contact company headquarters at the address:
2145 Hamilton Ave,
San Jose, CA,
For customer services, you may also reach their headquarters at the telephone number (408) 376-7400. To contact head office via fax, dial the number (408) 516-8811.
eBay Frequently Asked Questions
I bought an item, but it never arrived, what should I do?
If your purchase has not arrived within a reasonable timeframe, you should follow the procedure outlined on the website, or contact a customer service phone number.
The item I bought is not as described, or never arrived, can I get a refund?
A money back guarantee is offered for eligible cases. For full details on the policy and procedure for how to obtain a refund, see the website or contact one of the telephone numbers provided for customer support.
Can I return an item I no longer want?
It may be possible to return an item, depending on the individual seller’s return policy, and the reason that you want to return it. Contact the seller, or see the website for more information on item returns.
How do I pay for purchases on eBay and is it safe?
When you buy an item on the site, you need to make an online payment. Payment protection is offered in the form of the money back guarantee. If you have any concerns about cyber security, phone customer support at the suitable contact number.
I have an item to sell, how do I go about it?
eBay has compiled a step by step guide on their Seller Centre webpage, to give you all the information you need to know. Any additional questions can be directed to customer service staff by contacting the company telephone number.
Are there any items you can’t sell on eBay?
Although almost anything can be sold on the site, there are some exceptions. eBay has a range of prohibited and restricted items. Contact the company website for a full list of items not permitted to be sold on eBay. If you are not sure whether your item is banned, contact the eBay customer support phone number for specific advice.
Does eBay have rules that users have to follow?
Yes, the company does have a set of rules and policies that users must follow. Violation of rules can result in your account being restricted, frozen or banned, or other actions according to staff discretion. If your account has been restricted, you will need to contact eBay at the phone number to speak to their customer service staff.