Contact Booking.com customer services by using the phone number below.
Booking.com is an aggregator website which collects information on travel accommodation and provides a service by which online clients compare properties and make reservations.
Based in Holland, Booking.com has grown into a multinational company with a huge market share in online travel reservations. It is part of the U.S. based Priceline Group, which operates a number of similar booking websites such as Agoda.com, Rentalcars.com, Kayak, and OpenTable.
CEO Gillian Tans was named one of the 50 Most Inspirational Women in Dutch Technology by organization Inspiring Fifty and has expanded the company from its base in Amsterdam to open offices in over a hundred countries, with over 10,000 employees.
With over a million properties in 225 countries and bookings of 1,200,000 rooms per day, the company certainly has some impressive numbers behind it.
Booking.com Background Information
Originally founded as bookings.nl by Dutch entrepreneur Geert-Jan Bruinsma in 1997, the site achieved success in the Netherlands. However, it wasn’t until a merger with website Bookings Online in the year 2000, that Booking.com was formed.
The company was acquired by The Priceline Group in 2005 in a move labeled “the best acquisition in Internet history” by hotelmarketing.com since it took Priceline from a financial loss into a period of significant profits.
Booking.com is an online platform for accommodation comparison which allows customers to book properties including hotels, B&B’s, guesthouses, villas, resorts, and apartments. The website does not provide any accommodation itself but acts to list a variety of property options so that customers can easily compare prices, facilities, locations etc., before eventually making a reservation.
Each Booking.com listing includes information about the property such as the available facilities and relevant policies. Photos are also provided, as are price comparisons for different room types and information on the location. Tenants are encouraged to leave reviews based on their experiences staying at the property to give customers a genuine insight into the venue. Information is also displayed on the popularity of the property, how regularly it is booked and a value rating.
The site additionally provides travel information on tourist destinations, primarily based on accommodation, but also with some extra information on attractions, airport locations and so on. Customers can browse city guides to find out about local weather, travelers reviews, restaurants, transportation and so on. Properties can be viewed according to their proximity to certain tourist attractions, as well as the usual parameters such as price and type.
As part of the Priceline Group, Bookings.com collaborates with its sister websites to provide services for car rentals (with rentalcars.com) and flight booking (via booking.kayak.com)
Operating completely as an online service, Booking.com also offers a free app which can be downloaded onto any mobile device from the website.
Calls to 02 numbers are charged at the local rate
Video embedded from the Booking.com Australia Youtube channel.
Booking.com Frequently Asked Questions
Can I cancel my booking?
Yes, you are free to cancel your booking at any time. Booking.com doesn’t charge a fee for cancellations, but individual hotels may, so charges will differ according to the location at which you booked. Some properties are listed as non-refundable, while others allow free cancellation, so check this before making your reservation. You can find your hotel’s cancellation policy in your booking confirmation.
Can I make changes to my booking?
Most of the time, yes. While date changes can’t be made on non-refundable bookings, depending on the property’s policy, most other bookings can accommodate changes to dates, times and any room requests. Before reserving a property, check the policy to see whether it is non-refundable or allows changes and cancellations. Make changes through your confirmation email, or use the booking.com contact telephone number.
How do payments work?
It depends on the policy of the individual property. Booking.com doesn’t charge a booking fee, so payments are subject to the hotel you book with; some properties require upfront payment, while others may just ask for a deposit. Payments are usually done via credit card.
I’m a travel agent, can Booking.com help me at work?
Yes, Booking.com has a system whereby travel agents can sign up for an account and receive commissions on reservations made for clients. Call the customer service number for more details.
Can I list my property on Bookings.com?
Yes, Booking.com accepts registrations from new properties.
This company seems like it’s making money, how do I jump on the bandwagon?
If you have a website, you can join Booking.com’s affiliate partner program by displaying properties on your page; whenever somebody books that property through your site, you earn a commission. Affiliates should call the phone number for more information.
I travel all the time on business, can I get access to bonus features or discounts?
Booking.com offers business accounts, specifically designed for professionals on the go.
How can I stay up to date with the most recent offers and deals?
Booking.com has an email subscription service, which will send you updates as well as “secret deals” and discounts. Sign up on their homepage. Alternatively, you can contact a customer service representative using the phone number provided who may be able to locate the current hotel deal for you.
Is Booking.com customer service contact number open 24/7?
Yes, booking.com is one of the rare companies that offers an after-hours customer service contact number whereby you can get straight through to a customer service agent. It makes sense, as many people often travel throughout the night. Depending on the circumstances, it may be necessary to speak to call the customer service department regarding your hotel booking.
Contacting Booking.com Customer Service
Booking.com has 187 offices in 70 countries, so there are quite a few options for contacting them, depending on your location and desired language.
Most customer support issues can be addressed on the website Booking.com, especially through the customer support help page which includes answers to common questions.
In the event that you wish to contact the company directly, calls can be made to the Bookings.com (Australia) office on +61 (0) 2 9255 9200 (during office hours only). Faxes can be sent to +61 (0) 2 9255 9299.
Otherwise, call the Australian customer service helpline at 02 8228 1535. Property partners can call 02 8228 1536 for support regarding reservations.
See this webpage for full list offices and contact details in each country, including foreign language assistance.
Booking.com Customer Service Opening Hours
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Booking.com Head Office Address Contact Details
Headquarters for Booking.com are located in the Netherlands at the address:
1017 CE Amsterdam
Should you need to send the company anything through the post, the mailing address is separate, but also in Amsterdam:
1000 BP Amsterdam
Alternatively, faxes can be sent to +31 20 712 5609. You can also send an email to firstname.lastname@example.org
Head office can be reached by phone at +31 70 770 3884 for customer service.